Technologies such as cookies, beacons, tags, and scripts are used by us and our tracking utility partners to facilitate and customize your experience with the Website and the Skylight Service, for purposes of Website traffic analysis such as the time/date of the visit, the time/date of last visit, the page viewed, the referring site, and other data. We also track click behavior in the email we send. This data is used to update specific user-profile information, ascertain the areas of most interest to opt-in email recipients, and to personalize email messages to them.
We use cookie technologies on our Website and Skylight Service. A cookie is a small text file that is stored on your computer or other device when you visit a website or application. Cookies then send information back to the originating website on each subsequent visit, or to another website that recognizes that same cookie. Cookies are useful because they allow a website to recognize a user’s device.
Cookies come in a variety of forms and are used for different purposes. The following are the types of cookies we use on our Website and the Skylight Service.
Required Cookies: These cookies are necessary for our Website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of our Website or the Skylight Service will not work if you block these cookies. These cookies do not store any information that identifies you directly.
Functional Cookies: These cookies allow us to count visits and sources of traffic on our Website and the Skylight Service, so we can measure and improve the performance of our Website and the Skylight Service. They help us to know which pages are the most and least popular and see how visitors and users move around our Website and the Skylight Service. The information collected by these cookies is used to create aggregated, anonymous analytics reports. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Advertising Cookie: These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not store directly identifiable personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising, but you will not stop receiving general advertising.
The table below explains the cookies we use and why:
|Skylight||_direwolf-client_session, skylight_auth||Required||These cookies track which user is currently logged in.|
|Skylight||skylight_cookie-acknowledged||Required||This cookie tracks that the user has acknowledged the cookie notice banner.|
|Skylight||skylight_last_tracked_view…||Required||These cookies track the last time a user viewed a particular app, in order to provide information used in the customer support process.|
|Google Recaptcha||1P_JAR, APISID, DV, HSID, NID, SAPISID, SID, SIDCC, SSID, UULE||Required||These cookies help determine if a user filling out a contact page is a bot in order to reject the communication where a bot is identified.|
|Intercom||intercom-lou-wln63sqk, intercom-session-wln63sqk, product_store_identifier, _hp2_id…, gtm_id||Required||These cookies allow a user to connect to our customer support ticketing system.|
|MyFonts||__cfduid||Required||This cookie tracks pageviews for font licensing purposes.|
|Stripe||__stripe_mid, __stripe_sid||Required||These cookies track which user is currently logged in for a secure connection with our payment system.|
|Google Analytics||_ga, _gid, _gat||Functional||These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.|
|New Relic||JSESSIONID||Functional||Used on status.skylight.io only. Third party cookie that collects usage data for https://www.statuspage.io/, our status page provider.|